Karen, on the phone with AT&T to pay her final home phone bill... This is after about five minutes on hold.
'pay current balance'
Then, she holds for at least another five minutes, all the while, hearing THREE DIFFERENT VOICES tell her how important her call is, every ten seconds.
I think maybe the telephone company should change their hold process.
Surviving September - There’s something about September that wants to eat you. I wrote that years ago and it’s still just as true today. In fact, every September for years and ...
2 days ago